Returns & Refunds

How do I return an item?



Return & Refund Policy

PremiumToners.com

All requested defective products must have a valid PremiumToners.com invoice to qualify for any replacements or credit.

PremiumToners.com will honor all requests for defective product replacements or credit for up to 1 year from original PremiumToners.com invoice date


PremiumToners.com would like to inform you. The phrase "Premium Toner" is not Registered Trade Mark Therefore there are thousands of internet company's using this phrase to sell their cartridges.  If you have purchased cartridges that contain the words "Premium Toner" they are counter fit. As you will notice when you go to PremiumToners.com site, our toner cartridge boxes do not contain the words "Premium Toner" for this reason. We recommend that you take a look at you invoice and contact the place of purchase to resolve your cartridge issues. Unfortunately PremiumToners.com does not have any warranty on cartridges that contain the phrase "Premium Toner" as these products are sold by other companies and we do not offer warranty for other companies products.



1) Return Material Authorization (RMA) Number is required for all merchandise returned
    for credit or exchange.

2) Removing cartridge labels will void your warranty these identify PremiumToners.com
    products

3) If additional product needs to be added to an existing RMA
    - PLEASE contact the RMA Dept. at (514) 993-4142 prior to sending back any    
       additional products.
    - Product must be on RMA prior to receiving. In order to receive credit.

4) Please return within 30 days of receipt. Your RMA will expire in 30 days.

5) All DEFECTIVE / INCORRECTLY SHIPPED returns must be returned with a prepaid
    shipping label provided by PremiumToners.com.

6) Freight will be credited for PremiumToners.com errors only.

7) A 20% restocking fee will be assessed for all non defective returns.

8) All non defective returns must be returned at your expense.

9) All non defective returns must be sent back in resell-able condition with no markings    
    or stickers on cartridge box to qualify for exchange or credit. 

10) There will be a 20% restocking fee on any refused shipments.
      Purchases with free shipping that are refused or returned will also be charged
      the shipping cost in addition to 20 % restocking fee.



****** Please put RMA number on OUTSIDE of all boxes and insert a copy of RMA # in box ******



SHIPMENT MUST HAVE RMA NUMBER FOR VALID CREDIT
NO CREDIT WITHOUT PROPERLY LABELED SHIPMENT





Please contact customer service at (514) 993-4142 for more information on returning an item. Thank you.